Q: How do I place an order?
A: Please check my availability on the tab above and if the date you'd like is available then fill out the custom order form linked the button on the top of the page.
Q: How much are your cookies?
A: Please see the prices tab above.
Q: How much notice do I need to give for ordering cookies?
A: For custom cookies it's usually not too early. I tend to book months in advance. If you have questions about my availability please check that tab and then fill out an order form. I do need a minimum of two weeks notice for custom cookie orders. Orders requested after the two week notice time period will be charged a rush fee (if there is any availability).
Q: Can I place a cookie order if I do not know my theme yet?
A: Yes! You can have your date held on my calendar if you do not know your cookie theme for a $20 nonrefundable deposit. Your remaining balance will then be paid once your theme has been chosen, no later than 2 weeks prior to your pick up. Please note that I am unable to give exact price quotes without knowing the theme and/or designs of your cookies.
Q: Do you offer refunds?
A: I am able to refund and cancel your cookie order up to 14 business days prior to your pick up date. No refunds will be given for cookies that have already been made, this includes holiday cookies.
Q: Can you provide nut-free or gluten-free cookie options?
A: Unfortunately I cannot at this time.
Q: Can you ship your cookies?
A: My cookies are for local pick up only in the Reno/Sparks area.
Q: Do you deliver?
Q: When is payment due?
A: Payment is due within 48 hours of an invoice being sent. Cookie orders are not booked until they are paid in full or have a $20 nonrefundable deposit until the theme has been decided. For very large orders I require a non-refundable deposit to hold the date.