Tag Troubleshooting and FAQ's
- The website won't allow me to checkout. It keeps redirecting me from paypal.
- Make sure you are not using a mobile device. If you're on a computer and it's still happening I've been told by website support it may be the internet browser you're using. I have also added Square as a checkout option on my website so if Paypal is acting strange you can always check out that way with your credit card.
- Make sure you are not using a mobile device. If you're on a computer and it's still happening I've been told by website support it may be the internet browser you're using. I have also added Square as a checkout option on my website so if Paypal is acting strange you can always check out that way with your credit card.
- I haven't received my tags yet, what can I do?
- Tags are automatically sent through the website to the email that you provide with your ordering information. Double check that your email address is correct and that it didn't happen to be sent to junk mail. The website also immediately allows you to download your tags after purchase so you do not have to wait for that email. If you still have not received please email me at [email protected].
- I need my tags right away and I haven't received them.
- Please repurchase them in order to have the website resend them and then email me to let me know you did this. I will refund you as soon as I get a chance to check my email. This is the fastest way to make sure you can print and get your tags if you need them for packaging right away.
- Can you resend my tags that I ordered, I can't find them.
- No, I'm sorry I cannot. These digital files need to be treated like money or gift card and saved in a place on your computer in a timely manner after purchase.
- My tags are printing weird and are not 2 inch circles.
- Make sure your printer settings are set to 100% and that the box that says "fit to scale" or "scale to page" is NOT checked.
- Make sure your printer settings are set to 100% and that the box that says "fit to scale" or "scale to page" is NOT checked.
- My tags appear normal on the screen but are printing weird. Items are missing or are blacked out.
- If the file appears normal on your screen after downloading the issue is happening when the computer communicates with the printer and print driver. Try restarting the printer and the computer. If the issue persists please email me and I can send a different file size to see if that helps.
- If the file appears normal on your screen after downloading the issue is happening when the computer communicates with the printer and print driver. Try restarting the printer and the computer. If the issue persists please email me and I can send a different file size to see if that helps.
- What type of paper should I print my tags on?
- I use any type of cardstock. I usually use white cardstock that I grab from Amazon or Walmart. I'm not picky about the thickness or weight of my paper but if you choose really thick paper you may need to check the abilities of your printer.
- Do you make custom tags?
- I'm sorry, but I 'm not able to make any customs tags. It's just not possible to fit that into my schedule. I do take requests for tags for certain holidays or events that may be popular for small business owners, but I only open up these requests during certain times in order to keep track of them.
- What program is needed to open the tag downloads?
- All downloads are PDF's which require a form of Adobe Acrobat Reader. Most computers come with this program, but it can be downloaded for free on their website. These tags cannot be opened in Word. It is also not recommended to purchase and try to download on a phone. Many phones are not equipped with the right programs to open and print them properly. The quality of files could also be affected if using a phone.